The following terms apply to all Behr Photo Art products. Further, these terms are applicable to orders shipped within the United States and Canada. With the exception of the paragraph as it pertains to the EU (see below)
First 30 days after receiving your order:
Within 30 days of receiving your order, if you are not 100% satisfied with your purchase, for any reason, we will offer you an exchange or refund. Custom orders are non-refundable. We will provide a free return label within the contiguous US and Canada only.
Exchanges are given in the form of store credit. The amount of store credit will include the full cost of your items plus the cost of shipping. There are no restocking or return shipping fees to return the original item.
Refunds are processed by refunding the amount paid for your items to your original payment method, excluding the cost of shipping. Shipping fees are non-refundable.
To start a return or exchange email us at info@behrphotoart.com.
Holiday Return Policy Exception:
During the holidays, items ordered between November 15th and December 25th are eligible for exchange or return until January 31st.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
After 30 days:
After 30 days of receipt of your order, we will no longer process any returns or exchanges.
Color Differences
Please note that due to differences in monitors, the colors you see on your screen may be slightly different on the print you receive. We print colors true to the artist’s specifications and cannot alter the original artwork.
Starting Your Return
Simply email us at info@behrphotoart.com. with a brief explanation as to why you are returning and we will begin the process within 24-48 hours.